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Welcome!

Luke has a background that includes over twenty years in the restaurant industry. He has experience working both the front and the back of the house! From line cook to Manager, Luke has done it all! The basis for this program came from Luke's experience as Senior Corporate Trainer for "Cantina del Rio" Restaurants, based in Columbus, Ohio.

As a Senior Corporate Trainer for Cantina del Rio for three years and TEN new store openings in various cities, Luke gathered invaluable training tips for getting the job done right the first time! He has applied these principles in over ten of the restaurants he's worked at, from "quick turn" houses to "fine dining" establishments. 

This seminar also draws off of training principles from all over the industry, including themes and ideas from the best seller, "Service That Sells!"

Whether you need some help with a new store opening, or it's simply time to remind your staff of the basics of Front Of The House Service, Luke's hilarious program is the place to start!

Click HERE to find out more! 

 

                                                             

                                                                               

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Taken directly from personal and professional experience of over 20 years in the restaurant industry!

Restaurant Training Syllabus

 

Why should I invest in a speaker for my servers?

Many restaurants do an incredible job training their in-house staff members. This includes food and beverage tasting sessions, classroom training, testing, and "follows" with experienced staff members. After the rookie is turned loose on the floor, there are daily shift meetings and mandatory staff meetings to help push menu specials and service hot points.

However, factors such as staff turnover, seasonal menu changes, and business trends can affect your staff training on a variety of levels and even negatively impact your business. This is where Motivation Through Movement can step in and make a difference. 

In one fast-paced, hilarious hour, Luke will unite your staff members and get them all on the same page: Constantly Thinking About Service Excellence 

And as a special bonus!

We also provide pre-printed "Shift Meeting" Theme cards which allows your management staff to follow up on key issues from our Seminar to reinforce them with your staff over the coming weeks!

 

HERE IS WHAT YOU GET!:

This is the training syllabus that we follow when we address your staff. Of course, Luke adds hilarious insights and training tips gleaned from personal experience utilizing this method!

 

OVERVIEW OF A SERVER'S ROLE IN THE BIG PICTURE
Here we address how all parts of the restaurant need to work together to ensure that the guest receives stellar service every time they visit.
This also includes a discussion of "Why Customers Quit" and things we can do to keep them coming back for more!

 

WHAT DO GUESTS WANT AND WHY YOU SHOULD GIVE IT TO THEM IN ABUNDANCE
With so much competition and so many choices, you have to stand out by offering excellent service
Everything, from weather to sporting events affects your business!
Customers want value for their money, great service, and to be treated with respect

 

FIVE KEY ASPECTS OF BEING A GREAT SERVER
ATTITUDE
Treat your station as your own personal place of business
MENU KNOWLEDGE
(UP)-Sell them while you've got them!
APPEARANCE
"Did you sleep in your uniform last night?"
TEAMWORK
Are you helping your fellow business-people to succeed by keeping up on running and side duties?
GUEST FOCUS
Are you out back smoking when you could be inside selling?

 

5 BARRIERS TO SUGGESTIVE SELLING
These simple thoughts will inspire you!

 

TIME FOR AN ATTITUDE ADJUSTMENT!
Is it really always better somewhere else?
Can you make money even on a slow night?
Ever been to Shoney's?
Don't take it personally!

 

THE CYCLE OF SERVICE -- More than just taking orders!
Back of the House and TEAMWORK
Uniform and Bank
Approach/Greeting/Order
Pre-Bus, Pre-Bus, Pre-Bus
Check Please!!

 

COMMON SENSE THOUGHTS ABOUT "GOOD SERVICE"
If you wait till they ask, it's too late
"When you get a minute" = "NOW"
PROMPT check presentation is a must!
Dealing with your own "campsite"
Tips and Tricks to the biz!
    

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