Restaurant

Taken directly from personal and professional experience of over 20 years in the restaurant industry!

Why should I invest in a speaker for my servers?

Many restaurants do an incredible job training their in-house staff members. This includes food and beverage tasting sessions, classroom training, testing, and "follows" with experienced staff members. After the rookie is turned loose on the floor, there are daily shift meetings and mandatory staff meetings to help push menu specials and service hot points.

However, factors such as staff turnover, seasonal menu changes, and business trends can affect your staff training on a variety of levels and even negatively impact your business. This is where Motivation Through Movement can step in and make a difference.

In one fast-paced, hilarious hour, Luke will unite your staff members and get them all on the same page: Constantly Thinking About Service Excellence

And as a special bonus!

We also provide pre-printed "Shift Meeting" Theme cards which allows your management staff to follow up on key issues from our Seminar to reinforce them with your staff over the coming weeks!

HERE IS WHAT YOU GET!:

This is the training syllabus that we follow when we address your staff. Of course, Luke adds hilarious insights and training tips gleaned from personal experience utilizing this method!

OVERVIEW OF A SERVER'S ROLE IN THE BIG PICTURE

	Here we address how all parts of the restaurant need to work together to ensure that the guest receives stellar service every time they visit.
	This also includes a discussion of "Why Customers Quit" and things we can do to keep them coming back for more!

WHAT DO GUESTS WANT AND WHY YOU SHOULD GIVE IT TO THEM IN ABUNDANCE

	With so much competition and so many choices, you have to stand out by offering excellent service
	Everything, from weather to sporting events affects your business!
	Customers want value for their money, great service, and to be treated with respect

FIVE KEY ASPECTS OF BEING A GREAT SERVER

ATTITUDE

Treat your station as your own personal place of business

MENU KNOWLEDGE

(UP)-Sell them while you've got them!

APPEARANCE

"Did you sleep in your uniform last night?"

TEAMWORK

Are you helping your fellow business-people to succeed by keeping up on running and side duties?

GUEST FOCUS

Are you out back smoking when you could be inside selling?

5 BARRIERS TO SUGGESTIVE SELLING

These simple thoughts will inspire you!

TIME FOR AN ATTITUDE ADJUSTMENT!

	Is it really always better somewhere else?
	Can you make money even on a slow night?
	Ever been to Shoney's?
	Don't take it personally!

THE CYCLE OF SERVICE -- More than just taking orders!

	Back of the House and TEAMWORK
	Uniform and Bank
	Approach/Greeting/Order
	Pre-Bus, Pre-Bus, Pre-Bus
	Check Please!!

COMMON SENSE THOUGHTS ABOUT "GOOD SERVICE"

	If you wait till they ask, it's too late
	"When you get a minute" = "NOW"
	PROMPT check presentation is a must!
	Dealing with your own "campsite"
	Tips and Tricks to the biz!